Poco Cardigan

Delivery and Collection Area

1.a) Delivery to a postal address

Products purchased on the website and/or by phone may be delivered Worldwide.

The Products will be shipped to the delivery address specified when placing your order.

We reserve the right to request a signature and a valid form of ID on delivery (e.g. passport or driving licence).

1.b) Collection in a BERTH store

You may choose to collect the Products you have ordered on the Website from a store located in Hong Kong. This service is complimentary and is currently only available in selected stores. When placing your order, you can check whether the delivery country selected is eligible for in-store collection.

You can also designate a third party to come and collect your order in the store (see "8.3 Time Required for Delivery and Collection").

2. Shipping Costs

Shipping conditions (options applicable subject to availability of the following shipping services at the time of purchase): 

The shipping costs are as follows: 
- The SF Express service in Hong Kong by pay on delivery
- The SF Express service in Macau by pay on delivery
- The International postage at a cost of HKD$300

3. Time Required for Delivery and Collection

At the beginning of the ordering process, we will provide you with the timeframe required for delivery. The estimated delivery time will be confirmed in the order summary. The delivery times below run from when your order has been confirmed, except for pre-ordered Products for which the delivery times run from when the Products become available.

3.a) Delivery to a postal address

At the beginning of the ordering process, we will provide you with the timeframe required for delivery and the various shipment methods available for the purchased Products and country of delivery. The price of shipping will be due in addition to the price of the purchased Products.

However, BERTH seller reserves the right to divide your order into several shipments. Your credit or debit card shall then be charged accordingly to correspond to the price of Products actually shipped. The shipping costs shall only be charged for a single shipment in accordance with the information contained in your order summary.

4. In-store collection

An email will be sent to you when your order is available in store.

To collect your order, please ask a salesperson when you arrive at the store, and provide him/her with:
- the email informing you of the availability of your order (printed out or on the screen of your phone)

If you have chosen to have your order collected by a third party, the latter must provide the sales person with:
- the email informing you of the availability of your order;
- a written authorisation from you giving him/her the right to collect your order.

You have three (3) months to collect your order from the receipt of the email informing you of its availability in store. Failing this, BERTH reserves the right to cancel the order and proceed with the reimbursement of the order.